A Travelers Tale or Will We Get Satisfaction

We became converts to flying Spirit Airlines last year.  We joined the $9 Club and have flown from Guatemala to the States and back several times.  Yes, the flights are cheap, but you pay for everything else i.e. seats, luggage, food, drinks, etc.

On Oct 1^st we were returning from our trip to Orlando.  We had our return tickets in hand ready to get home to the boat and Mario’s Marina.  To our shock we were told that we would have to purchase a round trip ticket back to the States!  We attempted to plead our case about having a boat etc.  No, this is the one time that we forgot to carry our boat papers or a copy of our lease.  Though the Supervisor did state that even if we had them because we are not residents of Guatemala it would not have made any difference.

What is so very frustrating about this is that I had just flown back from that very airport not more than 3 weeks ago and was not made to purchase a ticket back to the States.  The same can be said of the 10 other boaters that we have since talked to about this issue.

Not only did we have to purchase new round trip tickets, they cancelled the remaining half of our return ticket.  The supervisor stated that because we had purchased them on a special deal that we could not be reimbursed for those tickets.  The supervisor was unable to tell us when or what had changed about the requirements.  Her only statement was that they change monthly.  My response was that it was lucky for her that it was the 1^st of October.

We are disputing the charge and we are writing a letter to the president of the company.  We will let you know if we get any satisfaction.

 Just found this article on www. ceosmack.com  click on link

http://www.ceosmack.com/index.php?s=Spirit+airlines&searchbutton.x=0&searchbutton.y=0&searchbutton=Search&title=ceosmack&locc=en_US