As we were driving, it appeared that there was a little more play in the steering wheel than when we first got the car. While in San Antonio it really got bad. So we figured when we got back to Tucson we would go to the dealer, Jim Click Kia and have it looked at while they did the routine oil change.
The Service Adviser let us know that the bolt that holds the steering shaft in the column was gone! Kia did not want us to drive the car. No problem. We didn't want to drive it. So they called and ordered the bolt. The next thing you know they are calling us and telling us that Kia is going to....drum roll please...replace our Soul with a new 2011 Model. This is at no cost to us.
Not only did they give us a new 2011 model they paid all the fees to transfer our plates, rental car, etc. This all happened in less then 48 hours.
The Service Manager at Jim Click and Kia Motors America really made us believers that some companies really do care about their customers.
Some of you may think that they were just trying to save a law suit. May-be, but they sure made it all painless for us. I don't know of many companies that would step up like this one did.
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